Refund Policy

Effective Date: 6 July 2026

At Immy Hathaway Artwork, we want you to be delighted with your purchase. If you are not completely satisfied with a standard item you have ordered, we aim to make the returns process as straightforward as possible.

Please read the information below before requesting a return or refund.

Returning Standard Items

If you change your mind about a purchase of a standard item, such as an original artwork, print, sculpture, miniature or jewellery, you may return it for a refund.

To be eligible for a return:

You must notify us within 14 days of receiving your order.
The item must be returned in its original condition.
The item should be securely packaged to prevent damage during transit.
Any certificates of authenticity, presentation boxes or accompanying materials should be included with the return where applicable.

Unless the item is faulty or incorrect, the cost of returning the item is the customer's responsibility.

Refunds

Once your returned item has been received and inspected, your refund will be processed using the original payment method.

Refunds will normally be issued within 14 days of receiving the returned item or receiving satisfactory evidence that it has been sent back, whichever is earlier, in accordance with applicable UK consumer law.

Original delivery charges will be refunded where required by law.

Damaged, Faulty or Incorrect Items

We take great care when packaging every order.

If your item arrives damaged, faulty or you receive the wrong item, please contact us as soon as possible after delivery, ideally within 48 hours, providing photographs of:

The item.
The packaging.
Any visible damage.

We will work with you to resolve the issue promptly, which may include a replacement, repair or refund, depending on the circumstances and your statutory rights.

Commissioned Artwork

Commissioned artwork is created specifically for you and cannot be resold.

For this reason, commissioned pieces cannot be returned or refunded simply because you have changed your mind.

To ensure you receive artwork you are happy with, Immy works closely with every client throughout the commission process. This may include discussing your ideas, agreeing the brief, sharing progress where appropriate and giving you the opportunity to provide feedback before the artwork is completed.

This collaborative approach helps ensure that the finished piece reflects your expectations.

Nothing in this policy affects your legal rights if commissioned artwork is faulty, damaged, or not created in accordance with the agreed specification.

Your Consumer Rights

Nothing in this policy limits or excludes your statutory rights under UK consumer law.

If your purchase is faulty, damaged, misdescribed or not of satisfactory quality, you may have additional rights to a repair, replacement or refund.

How to Request a Return

If you would like to return an item, please contact us with:

Your name.
Your order number.
The item you wish to return.
The reason for the return (optional but appreciated).

Please contact:

Immy Hathaway Artwork

Email: immyh04@hotmail.com

We will provide instructions for returning your item safely.

Thank you for supporting independent art and craftsmanship.